CIF Specialist 2 (Hybrid | Night Shift)

Comcast • Full-time • Pasig, Metro Manila, Philippines • 2d ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for conducting clerical research, performing deep‑dive investigations to resolve delays or fallout, and managing customer escalations. Ensures accurate and timely order entry by verifying service details, collecting customer information during Kick‑Off calls, and coordinating with cross‑functional teams to resolve data gaps. Maintains organized workflows, prioritizes tasks effectively, and supports downstream processing with complete and accurate documentation. Works with moderate guidance in own area of expertise.

Job Description

Core Responsibilities

Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support.

Prepares daily,weeklyand monthly sales reports. Tracking,verifyingand reporting data for the Sales team to support sales initiatives.

Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor.

Receives agreements from product sales team and enters the information into databases.

Acts as liaison between Sales,Project Managers, Customers,and IT to provide insight-driven and actionable database query requirements.

Maintains current information on Comcast products, services,equipmentand marketing promotions.

Conducts clerical research which requires an understanding of departmental programs,policiesand procedures.

Leadsdeep‑dive investigationsthat isolate drivers of delay or fallout and proposes data‑backed solutions, improving SLA attainment and order accuracy.

Research, processes and manage customer escalations.

Enters customer orders accurately into the designated ordering systems

Verifies service details, customer information, and required documentation

Ensures orders meet internal guidelines and are ready for downstream processing

Coordinates with cross‑functional teams to resolve missing or incorrect orderdata

Attends customer Kick‑Off calls to review project scope and timelines

Collects all necessary customer informationrequiredfor order entry

Confirms technical details, site contacts, and service requirements

Ensures all data gathered is complete andaccurateprior to order submission

Coordinates with internal teams for any missing details or clarifications

Regular,consistentand punctual attendance. Must be able to work nights and weekends, variable schedule(s)andovertimeas necessary.

Must be organized, detail‑oriented, and able to prioritize tasks based on urgency and impact

Other duties and responsibilities as assigned.

Schedule / Work Set-up / Location:

Nightshift

Hybrid workset-up(3x onsite&2x work from homeevery week)

Must be flexible with work schedules and willing to work varied shifts. Open torenderingovertime and working on holidays whenrequired.

Office islocatedat Ortigas, Pasig City (GLAS Tower)

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology,productsand services, especially our digital tools and experiences.

Win as a team - makebig thingshappen by working together and being open tonew ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacksand helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Dowhat'sright for each other, our customers,investorsand our communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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